Tint Wallet support

How to reach us

E-mail: hello@wata.fast. Tell us the phone, the app version and what you did. Never put your recovery phrase in a message: we will never ask for it.

Common questions

Do I need an account?

No. There is no account and no sign-up. You create a wallet in the app and that is all.

I lost my recovery phrase. Can you restore my wallet?

No. The 24-word recovery phrase is the only way to restore a wallet on a new phone. It is made on your device and we never see it, so we cannot recover it. On iPhone, if you turned on the iCloud backup, you can also sign in from it. Keep the phrase on paper, away from the phone.

What does it cost?

Receiving and holding cost nothing. Every fee is shown before you confirm:

• The network fee goes to the network, not to Tint.
• Swaps and transfers between networks carry Tint's fee of 0.3%.
• A transfer through NEAR Intents carries 1% when Bitcoin, Litecoin or Monero is on either side.
• Buying or selling meme coins carries Tint's fee of 1%.
• Getting back SOL rent carries Tint's share of 5% of the SOL that comes back.
• The services we route through, OpenOcean, Jupiter, Across and NEAR Intents, may add their own costs, which the quote shows.

Why did my payment wait before it was sent?

That is the pause before a large payment. From $1,000 by default, a confirmed payment waits one minute so you can call it off with Cancel. Change the sum and the pause, or turn it off, in Settings → Pause before a large payment. It works only while the app is open: closing the app during the countdown sends nothing.

The wallet says “Lookalike address!”. What do I do?

Stop and compare the address character by character with the one you meant to pay, ideally from a source other than your transaction history. Scammers send small amounts from addresses that start and end like real ones so that you copy theirs. Send only if you are sure.

Can a payment be undone?

No. Transactions on public networks cannot be reversed, so check the address and the network before you confirm. Tint's own network is a test network: its coins have no value.

How do I report a problem?

Open Settings, then Check. The app asks the networks and the swap services whether they answer. Press “Copy report” and paste it into an e-mail to us. The report holds no addresses, balances or keys: only the app version, the system and which nodes responded.

How do I remove the wallet?

Delete the app: the wallet's keys are removed from the phone with it. Write down your recovery phrase first. Settings also has “Delete wallet from phone”. On iPhone, an iCloud backup stays until you delete it in the app. We hold no data about you, so there is nothing to delete on our side.

Where is my data?

On your phone. What the app sends to other services, and why, is listed in the privacy policy.